Every good online shop should have a terms and conditions section. Here is ours :)
Naturally, if you have any questions please contact us and we will be more than happy to discus.
What we do not ship:
Due to size and more importantly variance in sizes, we do not ship fine arts or furniture.
We do however provide an option for you to arrange your own courier to pickup your order. Where you choose to arrange your own courier, we will bubble wrap paintings, and box other items excluding furniture.
Furniture will be provided unpacked and not wrapped. It will be your couriers job to box up your paintings and furniture. If you wish to discus alternative arrangements then please make contact to discus.
To protect both yourself and ourself we only ship signature required.
Insurance from damage:
We are experienced shippers, sending 100's of parcels internationally every year. While we package well, shipping is at the buyers risk as the majority of items sold through Antiques International can not be insured in transit due to their classification. If insurance is a concern, it may be worth contacting your contents insurance provider and checking to see if your policy covers transit items.
Third party fees
All duties, import taxes, or any other fees that may be applicable to the delivery of your purchases will not be paid by Antiques International and are the responsibility of the purchaser.
All information provided is treated as personal and private and will not be provided to any other party without your express authorisation. Naturally your shipping details will need to be provided to courier agencies. Where systems are hacked, Antiques International will not be held responsible for the loss of your private information.
Condition descriptions are performed honestly and to the best of our ability. There are naturally chances that something may be missed. If you wish us to take a closer inspection please make contact and ask for detailed photographs.
Whatever the refund, we always charge an administration fee calculated at the greater of NZ$25 + any other third party fees associates (PayPal fees etc).
Change of mind
Where payment is received for your order, and then you change your mind before shipping we will refund your products purchase price less our administration fee.
Not as described
Where an item has been shipped and returned within 7 days (10 days international) of either recorded delivery (for items we send), or from leaving our premise (where you manage your own courier), and as long as there has been no change or damage to the item(s), we will then refund the returned items purchase price (less postage & packaging and credit card fees etc) and less our administration fees.
From time to time there can be system malfunction, or operator error. Antiques International reserve the right to cancel an order at any stage, or charge extra where an undercharge has occured in error. Naturally we will discus with you first and will refund the entire charge where we cancel and order.
All in all, we aim to provide a professional service and
will always aim to do our best and sort any issues out.