We will refund partial, or full value (at our discretion) where issue is found on the day of the package arrival. Refunds are only provided where there is obvious reason for damage through shipping and where the courier accepts liability - we will pass on there payment to us; or where we accpet that the issue was missed by us and was obvious prior to shipping, or caused by our neglect. We reserve the right to require items to be returned to us for the refund of the product price only, excluding taxes, duties, credit card fees, any other liability and shipping.
Most NZ courier services only cover up to NZ$2000. If your purchase is higher then please consider using a thirdparty Pack and Send service that will allow you to purchase a higher level of insurance.