Frequently Asked Questions

Art and Antiques Dealers NZ (AAADNZ) is based in Christchurch, New Zealand.

All items for sale on AAADNZ are in New Zealand Dollars. You will be able get a rough idea of exchange rates my visiting xe.com. New Zealand currency is refered to as NZD.

All description is provided to the best of knowledge at the time of cataloguing. From time to time we may miss issues, and some times the items may be damaged while in storage. We will notify you before sending if we find our description does not match the item, in which case you will be given the option to cancel the transaction for full refund.

It is also expected that you will inspect the images provided which also form part of the description.

No, we do not ship art work or furniture. In these cases we offer three options: (1) You organise a courier to pickup, in which case we will bubble wrap art works but not furniture. Other items will be baxed for delivery. (2) You engage a packing company to pickup and send to you - we have Pack and Send close to us. (3) You pickup yourself, in which case all items are to be packed by yourself.

We will refund partial, or full value (at our discretion) where issue is found on the day of the package arrival. Refunds are only provided where there is obvious reason for damage through shipping and where the courier accepts liability - we will pass on there payment to us; or where we accpet that the issue was missed by us and was obvious, or caused by our neglect. We reserve the right to require items to be returned to us for the refund of the product price only, excluding taxes, duties, credit card fees, any other liability and shipping.

Where we arrange shipping we will always send signature required. Where you accept liability for items that do not turn up, then we will happily send non-signature required to save associated fees.